Monday 14 June 2010

Easy Cabs – No, they are Difficult Cabs!

It was a long weekend spending Saturday and Sunday in office. On Sunday night around 8.40PM we booked a cab with Easy Cabs for pick-up at 9.30PM. We also got booking id through SMS. As the time was approaching, there was no call from the cab driver. Normally, we get a call from the cab driver confirming his time of arrival. As there was no call, we called up Easy Cabs number and customer service agent told that we’ll get the cab in 5mins. So, we waited and waited till 10PM but there was no sign of the cab. I again called up the number and the guy who was talking to me asked me to hold the line for a minute and he’ll check the status and update. I waited patiently for 5mins but the guy didn’t turn up! I ended the call and again called the number, this time another guy was at the other end. I vented my anger on managing customer calls and he said he’ll check the status and immediately update me. He again put the call on hold and it went for another 3mins. Sensing that these people have no sense, I ended the call and called another cab provider. The cab arrived within 20mins.

Summary: Easy Cabs are most unprofessional cabs I’ve encountered in Bangalore. I’ve booked in many cabs provider but Easy cabs beat them all! Do take a note of it when you book for a cab.

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